My own piece of the Internet
 
Tag: <span>customer experience</span>

Tag: customer experience

I checked out Google Domains and GoDaddy should be worried

The domain name business isn’t easy these days. Margins are squeezed by high competition and high acquisition costs, profitability depends on achieving a high attachment to additional services like email or hosting and cross-selling services like privacy, security, or “premium registrations”, and the regulators are requesting more diligence with data verification. Add to that the basic fact that domain names aren’t as sexy a proposition as they once were, due mainly to Google improving their algorithms to remove spammy parked pages from their index, and the explosion of social media and mobile apps. Businesses now have a multitude of choices …

Well duh, experience makes a difference

If you read up a newspaper recently you would have read that some fashion importers and wholesalers have stitched up deals to prevent Australian consumers buying goods cheaper on international websites and that consumers are up in arms. Australian retailers should be concerned. Almost 50% of Australian shoppers appear to be focused on getting the best price regardless of location. The latest ACMA research report (http://engage.acma.gov.au/commsreport/e-commerce/) into online shopping in Australia, reported that the number of online shoppers buying mostly from overseas had jumped to 19%, and that 29% of shoppers buy from overseas and Australian retailers equally. Some retailers …